1. Introduction

Welcome to Waka Property Renovations.

We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website and lead generation forms, including those powered by Facebook Lead Ads.

If you have any questions or concerns, please contact our Privacy Officer at: info@wakaproperty.com

2. Information We Collect

When you submit a lead form — including forms delivered through Facebook Lead Ads — we may collect the following types of personal information:

Contact information: name, email address, phone number
Business information: company name, job title, industry
Location information: city, region, country
Any other details you voluntarily provide in the form fields

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device type, and pages viewed, through cookies and similar tracking technologies.

3. How We Use Your Information

We collect and use your personal information only for lawful purposes that are directly related to our business activities, in accordance with Information Privacy Principle 2 of the Privacy Act 2020. These purposes include:

Responding to your enquiry or request
Providing you with information about our products and services
Sending you marketing and promotional communications (where you have consented)
Following up on leads generated through Facebook Lead Ads
Improving our website and marketing campaigns
Complying with our legal obligations under New Zealand law

4. Facebook Lead Ads

We use Facebook Lead Ads to collect information from potential customers directly within the Facebook platform. When you submit a lead form on Facebook, the information you provide is transferred to us in accordance with Facebook's data policies and this Privacy Policy.

By submitting a Facebook Lead Ad form, you agree that we may contact you using the details provided. You can learn more about how Facebook handles your data by reviewing Facebook's Privacy Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist us in operating our business (e.g. CRM platforms, email marketing tools), bound by confidentiality obligations
Facebook / Meta, as part of the lead ad data transfer process
Legal authorities, if required to comply with New Zealand law or a valid legal process

Where we share personal information with overseas parties (such as cloud software providers or Meta's servers located outside New Zealand), we take reasonable steps to ensure those parties provide comparable safeguards to those required under the Privacy Act 2020, in accordance with Information Privacy Principle 12.

6. Marketing Communications

If you submit a lead form, we may contact you by email, phone, or SMS regarding our products and services. All marketing emails will comply with the Unsolicited Electronic Messages Act 2007 (New Zealand), meaning:

We will only send commercial electronic messages with your consent
Every marketing email will clearly identify us as the sender
Every marketing email will include a functional unsubscribe link

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us directly at info@wakaproperty.com

We will action all unsubscribe requests promptly and within 5 working days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by New Zealand law. When your data is no longer needed, we will securely delete or anonymise it in accordance with Information Privacy Principle 9.

8. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you (Information Privacy Principle 6)
Request correction of any personal information that is inaccurate, incomplete, or misleading (Information Privacy Principle 7)
Ask us to delete information we no longer have grounds to retain
Withdraw consent to marketing at any time

To make an access or correction request, please contact us at info@wakaproperty.com. We will respond within 20 working days as required under the Privacy Act 2020.

If you believe we have breached the Privacy Act 2020, you may make a complaint to us first. If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner:

🌐 www.privacy.org.nz
📞 0800 803 909

9. Privacy Breach Notification

In the event of a privacy breach that poses a risk of serious harm to you, we will notify both you and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

10. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. For more information, please see our [Cookie Policy] (if applicable).

11. Security

We take reasonable security safeguards to protect your personal information against loss, unauthorised access, use, modification, or disclosure, in accordance with Information Privacy Principle 5. However, no method of transmission over the internet is 100% secure.

12. Third-Party Links

Our website or lead forms may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or New Zealand privacy law. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, or have a privacy concern, please contact our Privacy Officer:

Waka Property Renovations 📧 info@wakaproperty.com

📞 0800GETWAKA